Cancellation policy

The following withdrawal policy applies exclusively to sales to non-commercial customers.

The following reference to your right of withdrawal corresponds to the legally prescribed form. If you wish to return goods, please inform us in advance and send the goods back to us in a prepaid package with a copy of the invoice enclosed. We will then process your return immediately.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us, the

TOPLICHT GmbH
Notkestr. 97
22607 Hamburg

Phone+49 (0)40 88 90 100
Email: toplicht@toplicht.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to contracts

• for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. lines, chains, cables, splicing work, wood cuttings, hoses, tapes, plates, rubber, deck coverings, pipes, rails, underlays, wires and others),
• for the delivery of goods that can spoil quickly, whose expiration date would be quickly exceeded, which can change their properties due to incorrect storage (such as paints, varnishes, oils, sealants or adhesives),
• for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
• for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
• for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

You can download the withdrawal form as a PDF. Please save it on your computer and open it with Adobe Reader so that you can fill it out and send it to us by e-mail or post.

Cancellation form as PDF for download

TOPLICHT GmbH
Notkestr. 97
22607 Hamburg
Email: toplicht@toplicht.de