Privacy Policy

A word in advance:

We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. The format of this information is largely determined by the General Data Protection Regulation (GDPR), which is valid throughout Europe. Personal data is all data with which you can be personally identified.
The security of your data and the protection of your personal rights are important to us. We use the data transmitted to us exclusively for processing your inquiries, orders, and deliveries, and for optimizing our website.
TOPLICHT does not sell your data to third parties - be it personal data or other data. You can rely on that.

That is a matter of honour for us!

1. Name and Address of the Controller; General Information

The Controller within the meaning of the General Data Protection Regulation and other national data protection laws of the Member States, as well as other data protection provisions, is:

TOPLICHT GmbH
Notkestraße 97, 22607 Hamburg, Germany
represented by its management Gesa Thönnessen
Tel.: 040/8890100, Fax: 040/88901011
E-Mail: toplicht (at) toplicht.de
Website:www.toplicht.de

1.1. Scope of the Processing of Personal Data

We generally process the personal data of our users only to the extent necessary to provide a functional website and our content and services. The processing of our users' personal data regularly takes place only with the user's consent. An exception applies in cases where obtaining prior consent is not possible for factual reasons and the processing of the data is permitted by statutory provisions.

1.2. Legal Basis for the Processing of Personal Data

Insofar as we obtain the consent of the data subject for processing operations of personal data, Art. 6 Para. 1 lit. a of the EU General Data Protection Regulation (GDPR) serves as the legal basis.
For the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 Para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations necessary for carrying out pre-contractual measures.
Insofar as the processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Art. 6 Para. 1 lit. c GDPR serves as the legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 Para. 1 lit. d GDPR serves as the legal basis.
If the processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, and such interests are not overridden by the interests or fundamental rights and freedoms of the data subject, Art. 6 Para. 1 lit. f GDPR serves as the legal basis for the processing.

1.3. Data Deletion and Storage Duration

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage may take place beyond this if provided for by the European or national legislator in Union regulations, laws, or other provisions to which the Controller is subject. Data will also be blocked or deleted when a storage period prescribed by the aforementioned standards expires, unless there is a necessity for continued storage of the data for the conclusion or performance of a contract.

2. Provision of the Website and Creation of Log Files

2.1. Description and Scope of Data Processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.
The following data are collected:

  1. Information about the browser type and the version used
  2. The user's operating system
  3. The user's Internet Service Provider
  4. The user's IP address
  5. Date and time of access
  6. Websites from which the user's system accesses our website
  7. Websites accessed by the user's system via our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

2.2. Legal Basis for Data Processing

The legal basis for the temporary storage of the data and the log files is Art. 6 Para. 1 lit. f GDPR.

2.3. Purpose of Data Processing

The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.
Storage in log files is done to ensure the functionality of the website. In addition, the data serves us to optimize the website and to ensure the security of our information technology systems. Data analysis for marketing purposes does not take place in this context.
Our legitimate interest in data processing pursuant to Art. 6 Para. 1 lit. f GDPR also lies in these purposes.

2.4. Duration of Storage

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of collecting data for the provision of the website, this is the case when the respective session is ended.
In the case of data storage in log files, this is the case after no later than thirty-one days.

2.5. Right to Object and Means of Removal

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.

3. Use of Cookies

3.1. Description and Scope of Data Processing

Our website uses technically necessary cookies as well as advertising cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user's computer system. When a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.
We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after changing pages.
The following data are stored and transmitted in the cookies:

  1. Language settings
  2. Items in a shopping cart
  3. Items on the wish list
  4. Log-in information

3.2. Legal Basis for Data Processing

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 Para. 1 lit. f GDPR.

The legal basis for the processing of personal data using advertising cookies (including Google Ads cookies and all non-essential cookies) is your consent pursuant to Art. 6 Para. 1 lit. a GDPR in conjunction with Section 25 Para. 1 TTDSG.

3.3. Purpose of Data Processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized again even after changing pages.
We need cookies for the following applications:

  1. Adoption of language settings
  2. Shopping cart
  3. Wish list
  4. Log-in information

The user data collected through technically necessary cookies are not used to create user profiles.

3.4. Duration of Storage, Right to Object and Means of Removal

Cookies are stored on the user's computer and transmitted from it to our site. Therefore, you as the user also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

4. Matomo

Our website uses the open-source web analysis service Matomo. The information recorded by Matomo about the use of this website is stored on our server. Before archiving, the IP address is first anonymized by truncating the last six digits of the IP address before it is stored.

Matomo enables us to collect and evaluate data on the use of our website. For example, we can determine when which page views occurred and from which region they came. In addition, we collect various log files (e.g., anonymized IP address, referrer, browser, and operating system used) and can anonymously measure whether our website visitors perform certain actions (e.g., clicks, purchases, etc.).

4.1. Cookies

We use so-called "cookie-less tracking" for our web analysis with Matomo, meaning no cookies are stored.

4.2. Deletion Periods

All visits and raw action data are deleted after 36 months and 1 day.

4.3 Hosting

Timme Hosting GmbH & Co. KG
Ovelgönner Weg 43
21335 Lüneburg
www.timmehosting.de
support@timmehosting.de

4.4 Data Processing

We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a data protection contract that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.

 

5. Google Tag Manager (GTM)

This website uses the Google Tag Manager. The Tag Manager itself does not set any cookies and does not collect any personal data. It is only used to manage website tags via a user interface and enables us to integrate other tools (such as Google Ads). The Google Tag Manager triggers other tags, which in turn may collect data. This is explained in the corresponding sections of this privacy policy. Deactivation at the domain or cookie level affects all tracking tags implemented with the Google Tag Manager.

Operating company of the Google Tag Manager:

Google Ireland Limited
Gordon House, Barrow Street
Dublin 4, Ireland

Legal basis: Art. 6 Para. 1 lit. f GDPR (Legitimate interest in the simple and efficient management of our tags) or Art. 6 Para. 1 lit. a GDPR (Your consent, insofar as the tags triggered via the GTM require consent).

6. Google Ads and Google Conversion Tracking

6.1. Description and Scope of Data Processing

This website uses the online advertising program "Google Ads" and, within this framework, the Conversion Tracking from Google. Google Conversion Tracking is used to measure the effectiveness of our advertisements. When you click on an ad served by Google, a cookie for Conversion Tracking is set. This cookie is used to recognize the web browser and expires after 90 days. It is not used for personal identification of the user.

If the user visits certain pages of our website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Every Google Ads customer receives a different cookie. The cookies cannot therefore be tracked across the websites of Google Ads customers. The information obtained using the conversion cookie is used to generate conversion statistics for Google Ads customers.

6.2. Google Remarketing / Audience Formation

In addition, we use the Remarketing function within the Google Ads service. With the Remarketing function, we can present users of our website with interest-based advertisements on other websites within the Google advertising network (in Google Search or on YouTube, so-called "Google Ads" or on other websites). For this purpose, the interaction of users on our website is analyzed, e.g., which offers the user was interested in. Google stores a cookie on the users' end devices for this purpose.

6.3. Legal Basis for Data Processing

The use of Google Ads Conversion Tracking and Remarketing services (including the storage of cookies) only takes place after your express consent (opt-in). The legal basis is therefore Art. 6 Para. 1 lit. a GDPR in conjunction with Section 25 Para. 1 TTDSG.

Operating company of Google Ads:

Google Ireland Limited
Gordon House, Barrow Street
Dublin 4, Ireland

Right to Object and Means of Removal:

You can revoke your consent at any time for the future and prevent the storage of cookies by setting your browser software accordingly. Furthermore, you can permanently deactivate personalized advertising by Google by following the link https://www.google.com/settings/ads/onweb/ and following the instructions provided there.

Further information on Google's privacy policy can be found here: https://www.google.de/policies/privacy/.

7. Registration/User Accounts

7.1. Description and Scope of Data Processing

On our website, we offer users the option to register and create a password-protected user account by providing personal data. The data is entered into an input mask and transmitted to us and stored. Within the scope of the registration process, the user's consent to the processing of this data is obtained.
The data will not be passed on to third parties. The following data are collected during the registration process:

  1. Email address
  2. Name, first name, address, possibly delivery address, telephone numbers
  3. Payment data
  4. Password

The following data are also stored at the time of registration:

  1. The user's IP address
  2. Date and time of registration

The operator assumes no liability for password misuse, unless this was caused by the operator itself.

7.2. Legal Basis for Data Processing

The legal basis for the processing of data is Art. 6 Para. 1 lit. a GDPR if the user has given consent.
If the registration serves to fulfill a contract to which the user is a party or to carry out pre-contractual measures, an additional legal basis for the processing of the data is Art. 6 Para. 1 lit. b GDPR.

7.3. Purpose of Data Processing

Registration of the user is not required for the fulfillment of a contract with the user or for carrying out pre-contractual measures.

7.4. Duration of Storage

The data will be deleted as soon as the user requests or initiates the deletion.

7.5. Right to Object and Means of Removal

As a user, you have the option to dissolve the registration at any time. You can change or have the data stored about you changed at any time.
If the data is required for the fulfillment of a contract or for carrying out pre-contractual measures, premature deletion of the data is only possible provided that contractual or statutory obligations do not prevent deletion.

7.6. Deletion or Modification of Data

The registration data can be changed or deleted by the user at any time in the following ways

  1. by request via email or fax to the Controller
  2. by clicking the "change" or "edit" buttons after logging into the customer account
  3. by clicking the "delete" button after logging into the customer account.

8. Payment Data

If you have selected credit card payment as the method of payment when placing an order, your credit card data is required so that we can process the payment to carry out the sale of the ordered goods and the fulfillment of the purchase contract. Your credit card data that you enter when purchasing in the TOPLICHT Online Shop is neither collected nor processed on the TOPLICHT GmbH IT systems. Credit card data is not stored on data carriers of TOPLICHT GmbH. Payment processing is carried out exclusively on IT systems and under the technical and legal responsibility of our respective payment service providers.
We exclusively use payment service providers who are PCI DSS certified and thus meet the strictest requirements for the secure handling and storage of credit card data.
The following payment service providers are currently used by us for credit card payment processing:
SIX Payment Services (Europe S.A.)
10 rue Gabriel Lippmann
L-5365 Munsbach
www.six-payment-services.de

9. Contact Form and Email Contact

9.1. Description and Scope of Data Processing

A contact form is available on our website, which can be used for electronic contact. If a user takes advantage of this option, the data entered in the input mask is transmitted to us and stored. This data is:

  1. Email address
  2. Name, first name, address, telephone numbers

The following data are also stored at the time of registration:

  1. The user's IP address
  2. Date and time of registration

Your consent to the processing of the data is obtained during the submission process and reference is made to this privacy policy.
Alternatively, contact can be made via the provided email address. In this case, the user's personal data transmitted with the email will be stored.
In this context, the data is under no circumstances passed on to third parties. The data is used exclusively for processing the conversation.

9.2. Legal Basis for Data Processing

The legal basis for the processing of data is Art. 6 Para. 1 lit. a GDPR if the user has given consent.
The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 Para. 1 lit. f GDPR. If the email contact is aimed at concluding a contract, an additional legal basis for the processing is Art. 6 Para. 1 lit. b GDPR.

9.3. Purpose of Data Processing

The processing of the personal data from the input mask serves us solely to process the contact. In the event of contact via email, this is also the necessary legitimate interest in the processing of the data.
The other personal data processed during the submission process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

10. Rights of the Data Subject

If personal data concerning you is processed, you are the data subject within the meaning of the GDPR and you have the following rights vis-à-vis the Controller:

10.1. Right of Access

You can request confirmation from the Controller as to whether personal data concerning you is being processed by us. If such processing is taking place, you can request the following information from the Controller:

  1. the purposes for which the personal data are processed;
  2. the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
  3. the planned duration for which the personal data concerning you will be stored or, if specific information is not possible, the criteria for determining the storage period;
  4. the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the Controller, or a right to object to this processing;
  5. the existence of a right to lodge a complaint with a supervisory authority;

You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you can request to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

10.2. Right to Rectification

You have the right to rectification and/or completion vis-à-vis the Controller, provided that the processed personal data concerning you are inaccurate or incomplete. The Controller must carry out the rectification without delay.

10.3. Right to Restriction of Processing

Under the following conditions, you can request the restriction of the processing of the personal data concerning you:

  1. if the processing is unlawful and you reject the erasure of the personal data and instead request the restriction of the use of the personal data;
  2. if you have objected to the processing pursuant to Art. 21 Para. 1 GDPR and it is not yet certain whether the legitimate grounds of the Controller outweigh your grounds.

If the processing of the personal data concerning you has been restricted, these data - apart from their storage - may only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.

10.4. Right to Erasure

10.4.1. Obligation to Erase

You can request the Controller to erase the personal data concerning you without undue delay, and the Controller is obliged to erase this data without undue delay if one of the following reasons applies:

  1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You withdraw your consent on which the processing was based pursuant to Art. 6 Para. 1 lit. a or Art. 9 Para. 2 lit. a GDPR, and there is no other legal basis for the processing.
  3. You object to the processing pursuant to Art. 21 Para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 Para. 2 GDPR.
  4. The personal data concerning you have been processed unlawfully.
  5. The erasure of the personal data concerning you is necessary for compliance with a legal obligation under Union law or the law of the Member States to which the Controller is subject.

10.4.2. Information to Third Parties

If the Controller has made the personal data concerning you public and is obliged to erase them pursuant to Art. 17 Para. 1 GDPR, they shall take reasonable steps, including technical measures, taking account of available technology and the costs of implementation, to inform Controllers who are processing the personal data that you as the data subject have requested the erasure by such Controllers of any links to, or copy or replication of, those personal data.

10.4.3. Exceptions

The right to erasure does not apply to the extent that processing is necessary

  1. for exercising the right of freedom of expression and information;
  2. for compliance with a legal obligation which requires processing by Union or Member State law to which the Controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller;
  3. for the establishment, exercise or defense of legal claims.

10.5. Right to Notification

If you have asserted the right to rectification, erasure, or restriction of processing against the Controller, the Controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves disproportionate effort.
You have the right vis-à-vis the Controller to be informed about these recipients.

10.6. Right to Data Portability

You have the right to receive the personal data concerning you, which you have provided to the Controller, in a structured, commonly used and machine-readable format. Furthermore, you have the right to transmit those data to another Controller without hindrance from the Controller to which the personal data have been provided, provided that

  1. the processing is based on consent pursuant to Art. 6 Para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR or on a contract pursuant to Art. 6 Para. 1 lit. b GDPR and
  2. the processing is carried out by automated means.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one Controller to another Controller, where technically feasible. This must not adversely affect the freedoms and rights of other persons.
The right to data portability shall not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller.

10.7. Right to Object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is based on Art. 6 Para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions.
If personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling to the extent that it is related to such direct marketing.
If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
You have the option, in the context of the use of information society services – notwithstanding Directive 2002/58/EC – to exercise your right to object by automated means using technical specifications.

10.8. Right to Withdraw the Declaration of Consent under Data Protection Law